"We've been handling bikes in the drive-thrus on an ad hoc basis and Ms. Gilbert's experience helped accelerate our decision to develop a formal bike-friendly program. Her experience highlighted inconsistencies in our bike policy," Jack Graves, Burgerville's chief cultural officer, told Portland's Metblogs. "Opening up our drive-thrus to the large cycling community in our area is a natural for us and is very much in line with our overall values."